Terms & Conditions

About these terms

These terms apply to the RootedMobile website, interactive preview, waitlist and customer account. Product-specific purchase and service terms will be presented before an order or subscription is confirmed. Nothing here limits rights you have under applicable consumer law.

A product in development

The browser preview is a demonstration. Calls, messages, AI actions and connected services shown in the preview may be simulated. Features, device compatibility and launch timing may change. November 2026 is a target, not a confirmed delivery date. The preview is not an emergency communication service.

Waitlist and phone pricing

Joining the waitlist is free and creates no purchase obligation, reservation or guaranteed delivery position. Current hardware and software pricing will be shown when public plans are available. Device specifications, availability, shipping charges, taxes, warranty and return terms will be disclosed before purchase.

Service plans and carrier service

New phone purchases require RootedOS at $15/month plus applicable tax, starting only at separate activation after delivery and renewing monthly until cancelled. Earlier purchases retain their recorded terms. RootedOS includes $10 in AI credits each paid billing month, Rooted Cloud and Family Plus for up to three managed phones in one owner account. Unused monthly AI credits expire at period end. Optional $20 prepaid top-ups are separate manual purchases, never automatic renewals. Cellular service and paid third-party apps are separate. Rooted cellular service is planned for 2027. Review the service terms and total at checkout before consenting to any paid extra. Statutory rights remain unaffected.

Accounts and acceptable use

Provide accurate account information and keep your password private. Do not access another person’s account or device, submit unlawful content, interfere with the service, or attempt to bypass its security. Account holders must be adults or have authorization from a parent or guardian. Parents should manage accounts relating to a child’s device.

AI and third-party services

AI output can be inaccurate. Review important information and actions before relying on them. Connected apps and providers have their own terms, privacy practices, availability and fees. Their inclusion does not guarantee compatibility on every device or carrier.

Information you submit

Do not put passwords, payment details or sensitive personal information in public feedback or survey comments. Public feedback is visible to others; survey results are aggregated. Account support tickets are private to you and the administration team. Stripe processes payments when enabled, and Resend delivers account emails. Only submit content you have permission to share. You retain ownership of your submissions and permit us to use them to provide support and improve the product.

Website measurement and privacy choices

First-party website statistics are enabled by default on public pages. X advertising measurement is enabled by default only on our homepage. You can switch either off in Privacy choices · Opt out. We honor saved opt-outs, Global Privacy Control and Do Not Track signals. These choices do not affect signup. These defaults are settings, not a record of affirmative consent.

X advertising measurement

The X Pixel shares browsing and device information with X and may store or access cookies and other identifiers for advertising measurement and interest-based advertising. We do not send signup emails or phone numbers, and disable page-location reporting. The pixel is not loaded on account, Family, Kids or admin pages, or private waitlist-removal links. Turning X measurement off reloads the homepage to stop the running pixel; it does not erase information already received by X. See X’s privacy policy, X’s cookie information and interest-based advertising opt-out choices.

Website statistics

When enabled, we store a random browser identifier locally and retain its hashed value on our server for up to 90 days. We count public page views, landing pages, navigation between public pages, signup steps, broad device categories and known referral and campaign labels. Homepage statistics also include scroll milestones. Account, private Family, login, order and admin pages are excluded. Statistics do not contain form answers, emails, IP addresses, full URLs or link tokens. Turning statistics off removes this browser’s statistics and local identifier. Our waitlist signup count remains independent of these settings.

Optional signup questions

After joining our early access list, you can choose to share your carrier, comfortable phone budget, preferred monthly option and readiness to order. These answers are linked to your signup and visible to our administration team to help us understand interest and tailor follow-up. Every answer is optional. Skipping does not affect your place on the list. We do not include your answers in website analytics or advertising event payloads.

Email measurement

Our outreach emails include a small image hosted by RootedMobile to help us understand which emails are useful. When the image loads, we record the first and latest load time against that email in our private lead history. This can happen automatically through an email provider, so a recorded open does not prove that you read the message. Our email provider may also report link clicks. You can block remote images in your email app and unsubscribe using the link in each outreach email.

Ownership

RootedMobile branding and original website content are protected by applicable intellectual-property laws. Third-party names, trademarks and open-source components remain subject to their owners’ rights and licenses.

Availability and changes

We may update the preview and these terms as the product develops. The date below identifies the current version. These terms do not promise uninterrupted service or override any rights or remedies required by law.

Questions and support

For questions about these terms, sign in and open a help ticket from your account. Do not include payment-card details or account passwords in your message.