RootedMobile
Refund & Warranty Policy
Published October 18, 2026 · Version 5
Rooted Mobile LLC | support@rootedmobile.com
Effective October 9, 2026
This policy covers phones purchased directly from Rooted Mobile LLC ("RootedMobile," "we," or "us") and the related monthly RootedOS service. For help, email support@rootedmobile.com or open Help & support in your RootedMobile account. The terms provided with your order apply to that purchase. Nothing in this policy limits rights or remedies that cannot be limited under applicable law.
1 Change of mind returns
Request a return within 30 calendar days after delivery. Include your order reference and reason for returning the phone. We will provide return instructions and the correct shipping address. Send the phone within 14 calendar days after receiving those instructions, with its supplied accessories and in substantially the condition received. Normal inspection and setup are permitted. There is no restocking fee.
2 Shipping and refund amounts
For a change-of-mind return, you pay return shipping. The original shipping charge is not refundable except where applicable law requires otherwise. We refund the phone price actually paid after discounts and applicable refundable taxes to the original payment method after receiving and inspecting an eligible return. We aim to issue the refund within 7 business days after receipt. Your payment provider may take additional time to post it.
We will explain any eligibility issue rather than make an undisclosed deduction. If an approved refund has not appeared, contact support@rootedmobile.com with the order reference. Do not send full payment-card details.
3 Condition and inspection
We compare the returned phone with its recorded condition and supplied accessories before shipment. Cracked glass, liquid damage, missing supplied accessories, or damage beyond normal inspection and setup may affect eligibility. Marks or wear disclosed when an open-box or renewed phone was sold do not count as new damage. An incorrect item, transit damage or a covered defect is handled under the remedies below.
We photograph the phone, serial number and supplied accessories before shipment and upon return to document condition. These records are used for fulfillment, support and return review. If we identify a concern, we will explain it and the supporting evidence and give you an opportunity to respond before deciding eligibility. Inspection does not authorize an undisclosed deduction or restocking fee.
4 Cancellation before dispatch
You may request cancellation before dispatch for a full refund of the unshipped order, including shipping. Contact support promptly with your order reference. If the order has shipped, the return process applies.
The expected dispatch window is disclosed before purchase. Second-day shipping begins after dispatch, not when the order is placed. If we cannot meet the promised dispatch window, we will contact you with a revised estimate and the option to agree to the delay or cancel for a full refund of the unshipped order. If we cannot obtain consent required by law, we will cancel and refund it.
5 Wrong damaged or defective delivery
Contact support as soon as you discover a problem, with your order reference and a description. We may request photographs to help assess the issue. For an incorrect item, damage in transit or a covered defect, RootedMobile pays reasonable return shipping and provides the appropriate repair, replacement or refund. These remedies are separate from change-of-mind returns. There is no automatic 48-hour cutoff for reporting a defect under this policy.
6 One year limited hardware warranty
RootedMobile provides a limited hardware warranty for one year from delivery, covering defects in materials or workmanship under normal use. For a covered defect, we will arrange repair or replacement at no charge, including reasonable shipping. A replacement may be renewed and will have equivalent or better functionality. If repair or replacement is not reasonably available, we will refund the affected phone purchase. Coverage continues for the remainder of the original warranty period. Contact support@rootedmobile.com with your order reference to request service.
The warranty does not cover accidental damage, liquid damage, loss, theft, cosmetic wear or normal battery aging. Damage caused by misuse, an alteration or a repair is excluded only to the extent it caused the problem; using third-party parts or service alone does not void coverage. Third-party apps and carrier services are outside this hardware warranty.
This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction. It does not exclude rights or remedies that cannot be limited by law.
7 Personal data and returning a phone
Back up your information, remove your SIM and personal accounts, and follow our reset instructions before returning the phone. Contact us first if a defect prevents this. A local backup is different from a completed account backup; confirm that a usable copy exists before resetting. A return or reset does not itself delete saved account backups or cancel RootedOS. Contact support separately for account-data requests.
8 RootedOS subscriptions and carrier service
The phone purchase is a one-time payment. Monthly RootedOS billing begins only when you explicitly activate the service after delivery or account linking and accept recurring billing. Ordering a phone, receiving Founders access or creating a setup code does not start monthly billing.
Cancel renewal through your account or ask support for help. Cancellation stops the next renewal, and service continues through the paid billing period. Paid monthly periods generally are not prorated, except where required by law or where we agree to a refund. Remedies for defective or undelivered service remain available. Returning a phone and cancelling RootedOS are separate requests.
Cellular service, SIM or eSIM charges, and third-party subscriptions are separate. RootedOS cancellation does not cancel those agreements. If transferring a number, coordinate with your carrier before cancelling the associated carrier service.
9 Other sellers and policy changes
Purchases from another seller may be subject to that seller’s return process, without removing any independent obligation RootedMobile owes you. Later changes to this policy do not retroactively change the terms of an existing purchase. Questions: Rooted Mobile LLC, support@rootedmobile.com.